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SHOPPING GUIDE

General Questions

Regarding shipments to Europe, the cost is as follows:

  • Zone 1 (Belgium, France, Holland, Luxembourg Monaco and Portugal) - € 10
  • Zone 2 (Germany, Austria, Italy and the United Kingdom) - € 15
  • Zone 3 (Denmark, Finland, Ireland, Norway, Poland, Sweden, Switzerland, Slovenia, Estonia, Greece, Hungary, Latvia, Lithuania, Czech Republic, Slovak Republic, Cyprus and Malta) - € 25
  • Zone 4 (Bulgaria, Croatia and Romania) - € 35

And for shipments to the rest of the world the cost is:

  • Zone A (Canada, US, Chile, Peru, Colombia and Russia) - € 45
  • Zone B (Australia, Mexico, New Zealand, Japan, Hong Kong and Singapore) - € 65
  • Zone C (UAE and Qatar, Israel, Tunisia and Morocco) - € 75

For orders to be shipped in Spain, the shipping will have no cost as long as the order is over € 150. Below that amount the shipping cost will be € 5.

In the case of specific promotions, these shipping costs may change being cheaper or even zero.

* In all cases, customers will pay the corresponding customs and / or import expenses.

You can browse the Lander Urquijo website in Spanish and English. You can change the navigation language at the top of the website.

The prices in the online store are exactly the same as in your usual store. There should be no difference between the prices on the website and those marked on the clothing labels, the correct price will always be the label price. The sales period and prices shall be the same both on the website and in stores. The prices include the VAT of the destination market.

Lander Urquijo garments are usually limited series and once a product is sold out it is not replaced.

If a product appears to be sold out online, there is the option to check the "availability in store" and through the telephone provided it can be reserved for a period of 24 hours. In the case of not going to the store within said period, the item will be put on sale again.

The photos are high quality in order to reflect the detail of each of the products. You may find differences in those products in which the raw material itself and its manufacturing process influence the final results, such as handcrafted products.

To be always up to date, Lander Urquijo users can subscribe to a newsletter with information about offers and news. You can subscribe in the newsletter section.

All the e-mails you receive from Lander Urquijo have a link to cancel your subscription immediately.

If you have forgotten your password, you can recover it in the Log-in section. You will receive an e-mail with your new password.

Yes, you can contact us through the contact form or by sending an e-mail to our Customer Service: shoponline@landerurquijo.com

You can resolve doubts about products, orders, payment, returns and other incidents.

Yes. You can delete the unwanted items from the shopping bag provided that the order has not been processed.

Yes, as long as the order has not entered the packaging and shipping process. You can request cancellation through the contact form or by sending an e-mail to our Customer Service: shoponline@landerurquijo.com

Lander Urquijo only sells items in perfect condition, therefore if under exceptional circumstances you receive a garment with any production fault, please contact our customer service department. If possible, we will replace it as soon as possible free of charge. To solve this use the contact form or send an e-mail to our Customer Service: shoponline@landerurquijo.com.

If you ever receive an article that you didn't order by mistake, please contact our Customer Service department: shoponline@landerurquijo.com.

Items bought at Lander Urquijo can be changed for another size or colour in one of our Lander Urquijo stores as long as they have not been used, are in perfect condition, we have stock in store and they still have the same price they had at the time of purchase. If you want to change an item from your home, you must request a return and make another online purchase.

The period for making changes is 30 days from the date of delivery of your order.

Yes, in any of our stores in Spain.

Purchasing Process

No, registration is not necessary.

Use the top menu to find any product you may be looking for, and choose any clothes’ category you may be interested of. You can also use the search bar located at the top to find items.

Once you have chosen an item, its colour (where appropriate) and size (where appropriate), click on the "Add to basket" button for this to be included in your order.

Yes. You can delete unwanted items from the shopping bag provided that the order has not been processed.

  1. Go to your shopping bag by clicking on the "See basket" button located in the top right-hand corner of the page. You can also access your basket by clicking on the "Process order" button that appears on the product detail pages after clicking on the "Add to basket" button.
  2. Enter your personal data, the billing address and the delivery address. If it is the first time you are making a purchase, you must create a user account and accept the Privacy Policy. Click on the "Continue" button.
  3. Enter your credit card details. Click on the "Order with payment obligation" button.
  4. You will receive an e-mail with confirmation of your order.

Yes. You can access your invoice in the Orders Placed section of your account as soon as the parcel is in the hands of the transport company.

Once you have placed your order you will receive an e-mail confirming receipt of your order. If you do not receive this e-mail, please contact our Customer Service department.

Payment

  1. PayPal.
  2. Credit cards: VISA, MasterCard, American Express, Affinity Card.

Yes. You can purchase with full peace of mind as we take great efforts to provide resources to guarantee the security of your purchases and of your data. Data are transferred in SSL encrypted mode. When the bank confirms authenticity, the charge will be made on the card. Otherwise the order will be cancelled.

The details we request for payment must coincide with those on your card. A simple typing error may result in the rejection of the operation, therefore we ask that you fill out the payment form with care. You may also have exceeded your credit limit or the card may have expired. Check with your bank for any doubts related to your card as a method of payment.

Yes. In the shopping bag you can indicate if the purchase is being made by an individual or a company. In the second case you will be asked for tax details.