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PRIVACY POLICY

This Website is owned by LETILAND, S.L. / LENAILAND, S.L.

C/ Claudio Coello 65, 28001-Madrid.

VAT: B85723187

Registro Mercantil Madrid Tomo 26828 Folio 1 Hoja M483427

info@landerurquijo.com o shoponline@landerurquijo.com

91 485 82 00

This privacy policy describes the personal data collected or generated (processed) when using the web pages of Lander Urquijo. It also explains how your personal data are used, shared and protected, what options you have regarding your personal information and how you can contact us.

This Website is owned by LETILAND, S.L. / LENAILAND, S.L. with VAT number B85723187 and registered office in Claudio Coello 65, 28001 – Madrid.

Hereafter this responsible party is referred to as "Lander Urquijo".

In order to provide you with the products or services you may request, we will ask you for certain personal information. For example, when you place orders, contact our consumer assistance services, request communications, create an account, or use our Website.This personal information includes:

  • Contact information, including name, email, telephone number, shipping and billing address
  • Access and account information, including username, password and ubique user ID
  • Personal information including sex, birthplace, date of birth and purchase history
  • Payment information or credit card

We use your personal information as follows:

To provide the functions of the Websites and services requested; Management of users.

When you use our Website, we will use your personal information to provide you with the product or service you request. For example, if you purchase at https://www.landerurquijo.com/en/; or participate in a promotion, we will use the contact information you provide to communicate with you about the purchase or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased, in order to help you solve a problem or query.

To manage the relation with customers through the processing of administrative/commercial information.

If you are a current customer of Lander Urquijo (for example, if you have placed an order with us), we may use the contact details provided to send you marketing communications about similar products or services of Lander Urquijo, when allowed by the applicable law (unless you have waived it). In other cases, we will ask for your consent to send you marketing information. We may use the information you provide as well as the information on other Lander Urquijo, products or services – such as the use you make of the Lander Urquijo Websites, your visits or purchases in the Lander Urquijo shops, to customize the communications on products and services that may be of interest for you.

To Operate, Improve and Maintain our Business, Products and Services; Management of sales.

When you purchase or request information through our website, we will process your data in order to process your request; for example, to manage your purchases and returns, as well as your payment and delivery at home. Also, we will process your data to provide a response to suggestions and communications in order to give you our best service.

Other purposes

We may also use your personal data for other purposes and, for this, we will provide specific notice at the time of collecting the information and obtain your consent when necessary.

Legitimation

For the processing of your personal data, our legal basis depends on how you interact on our Website.

  •  When you buy Lander Urquijo products from our Websites, we need your personal data for fulfilment of our contract with you. For example, we will need your contact and bank details for delivery of your order.
    • Law 34/2002, of July 11th, on ecommerce and information society services.
    • Royal Legislative Decree 1/2007, of November 16th, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
  • We also rely on other legal bases, such as our legitimate interests as a company, the compliance with a legal obligation or the protection of our vital interests.
  •  On the other hand, when required, we will ask for your consent for the processing of your data, as well as, for sending commercial communications.

Lander Urquijo shares your personal data with:

  • Third party service providers processing personal data on behalf of Lander Urquijo, for example, to process credit cards and payments, deliveries, host, manage and service our data, distribute emails, investigate and analyze, manage promotions of brands and products, as well as manage certain services and functions. When using services provided by a third party, we will agree to demand that they establish technical and organizational measures to protect your personal data and will ask for your prior consent to the treatments that require so.
  • Storage and transport companies so that your order may be properly delivered at your home.
  • Third parties collaborating for business management.
  • Other third parties to the extent necessary to: (i) comply with a Government request, court order or applicable law; (ii) prevent illegal use of our Website or violations of the Terms of Use and policies of our Website.

Lander Urquijo has adopted the legally required personal data protection safety measures, establishing those technical and organizational means and measures to avoid the alteration, loss, misuse, treatment and unauthorized access or theft thereof, taking into account the state of technology. However, it must be taken into account that the measures on the Internet, due to its nature and global character, are not impregnable.

Preservation of your personal data

Your personal information will be kept for as long as it is necessary to carry out the fulfilment of the purposes established in this privacy policy (unless the regulation demands a longer preservation period). On the whole, this means that we will store your personal data as long as you have an account at Lander Urquijo. For personal data related to the purchase of products, we will preserve the data for a longer period in order to comply with legal obligations (such as tax obligations, purchase and sale obligations and guarantee effects).

Your rights in relation to your personal data

You have the right to request: (i) Access to your personal data; (ii) e-copy of your personal data (portability) (iii) the correction of your personal data if they are incomplete or inaccurate; or (iv) the deletion or restriction of your personal data in certain circumstances offered by law. These rights are not absolute. When we have obtained your consent for the processing of your personal data, you have the right to revoke your consent at any time. If you wish to request a copy of your personal data or exercise any of your other rights, please contact us using the contact details provided in the "Questions and Suggestions" section below.

When we have obtained your consent for the processing of your personal data, you have the right to revoke your consent at any time.

If you wish to request a copy of your personal data or exercise any of your other rights, please contact us using the contact details provided in the "Questions and Suggestions" section below. These rights may be exercised for free by the Affected Party and, if applicable, by whoever represents them.

We remind you that you have the right to file a claim with the Spanish Agency for Data Protection.

Waiver of commercial communications

If you have an account on Lander Urquijo, you may stop receiving advertising communications from Lander Urquijo by modifying your preferences in your profile or in this link. Alternatively, you can contact us using the contact details provided in the "Questions and Suggestions" section below.

The applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Website. If we materially change the way we treat your personal information, we will provide you with prior notice or, when legally necessary, we will request your consent before making those changes. We strongly recommend that you read our Policy and are kept informed of our practices.