You can receive it at the address of your choice (at home, work, etc., we do not ship to P.O. Boxes) or in the Lander Urquijo store of your choice in Spain.
Standard home deliveries take between 5 and 7 working days, for Canary Islands, Ceuta and Melilla between 7 and 10 working days.
Shipping costs by destination.
Shipments to the following countries always pay shipment cost regardless the purchase amount:
The shipping cost policy may be modified at any time and without prior notice. During season sales or special promotions, these rates may be modified.
Shipping costs are duly reported during the purchase process and prior to its confirmation by the customer.
Deliveries to Canarias, Ceuta and Melilla as well as non-EU countries will be subject to additional customs and/or import charges in addition to the total order cost. The charges are to be paid by the order recipient.
During the sales, delivery times may be longer. All orders made during this period will be home deliveries.
Yes, in the Orders placed section of your account you can see the status of your orders and there is a link to see the exact location of the orders once they are managed by the transport company. You will also receive an e-mail with a link to track the package as soon as the order is ready for shipment.
Follow the steps below for online returns.
For in-shop returns, take the item and the document sent with the order, or confirmation email, to one of our stores. The items you wish to return will be sent to our warehouse in order for the refund to be processed using the same payment method used to make the purchase.
Yes, if it is a store in Spain. We will refund the price in the same way that you paid for it. You must take the item you wish to return and the receipt attached to the order, or the invoice that may be printed from the website. If it is a gift, you must take into account that the refund is made to the purchaser's bank card.
You have 30 calendar days, from the shipping confirmation date, to return it.
Once the return has been approved, you will receive the price of the same in the same way that you made your purchase.
After approving the return (unused items must be in perfect condition and have all internal labels), you will receive a confirmation e-mail indicating the amount to the credited to your account. Payments to a credit card will always depend on your bank.
Contact our Customer Care department (firstname.lastname@example.org). We will resolve the problem as soon as possible.
Landerurquijo.com reserves the right to refuse returns that have been notified or sent outside of the set period, or items that are not in the same condition in which they were received. of our services will not work properly.